Returns

Refunds will normally be credited to your original method of payment unless your refund is being processed outside of our 30 days returns period. Most payment providers will fully process the refund within 5 working days.
Whilst we do not currently have an exchange policy in place, we do have a 14 days money back guarantee to allow you to return any unsuitable items to us for a full refund and a new order can then be placed online.  Items must be unopened and in all original packaging for re-sale.  The cost of returning items, unless faulty is your responsibility.Bespoke made furniture (beds, sofas etc), or specially ordered in items cannot be exchanged unless faulty, and if faulty we reserve the right to put right the fault not exchange.  Some items, such as mattresses cannot be exchanged for hygiene reasons.
By simply contacting our customer services team.
For all returns you will be required to arrange and pay for the return of the products to us.If you have purchased an item within the last 14 days that is not completely suitable for you, please contact our Customer Services department to receive details of how to make a return. You can contact customer services by phone or email on the below details, or via Live chat through our website.Telephone (UK): 03300 101 105  (ES): 902 018 287Email: info@divinedecor.onlineOnce the item has been received and checked, your refund will be processed within 2 working days of receipt.Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if this is requested in writing within 14 working days of receipt of your goods. This includes any standard delivery charge charged on your order, but excludes any charges incurred in returning the order to us.This does not include bespoke custom made furniture or special order items.  When ordering bespoke pieces of furniture (such as beds, sofas) it is your responsibility to ensure those items will fit into your room and you can get the items into your property and the desired room.You will receive the refund back to the original method of payment.Please read the following carefully:
  • We will be happy to make an exchange or refund, providing the goods are returned in perfect condition and in their original packaging excluding “SALE” or “CLEARANCE LINES” which will only be offered as an exchange providing the goods meet all other conditions.
  • On receipt of the goods returned for a refund, you will be refunded the amount paid for the goods only.
  • We strongly recommend you obtain a ‘Certificate of Posting’ from the post office, as we will not accept responsibility for parcels lost or damaged in transit.
  • If exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference.
  • If exchanging goods and the new item you require costs more than the one you returned, an additional payment will be required.
  • Items that are exchanged will attract a new delivery charge at the current rate.
Please Note: Unless faulty, we are unable to accept returns on pillows, duvets, mattress toppers/protectors or mattresses for hygiene reasons.
We do not offer a free returns policy and therefore any costs incurred to return the items will not be covered with the exception of any damaged products that we accept liability for.If you would like to return an item, please contact our customer services team and we can provide a returns reference for you to be able to send the item back to us.For any International returns, please may we also ask you to ensure that you mark ‘RETURNED GOODS’ along with your name clearly on the outside of the parcel to avoid any import duty on its arrival in Spain, any import duty incurred by us will be deducted from your final refund amount.
en_GBEnglish (UK)
es_ESEspañol en_GBEnglish (UK)