customer services team are available 7 days per week via phone or email so please do contact us with any requests and we will endeavour to ensure that these are processed for you wherever possible.
Orders cannot be amended or cancelled online however our Frequently Asked Questions
My Account where you can manage all aspects of your account.
Simply sign into
customer services team.
By simply contacting our
customer services team and we can provide a returns reference for you to be able to send the item back to us.
For any International returns, please may we also ask you to ensure that you mark ‘RETURNED GOODS’ along with your name clearly on the outside of the parcel to avoid any import duty on its arrival in Spain, any import duty incurred by us will be deducted from your final refund amount.
We do not offer a free returns policy and therefore any costs incurred to return the items will not be covered with the exception of any damaged products that we accept liability for.
If you would like to return an item, please contact our
Customer Services team, you will also be able to request payment via BACs. Goods paid for via BACs will only be dispatched once the funds have cleared.
We use Paypal as our payment processor, via Paypal we accept payment from all major credit and debit cards and PayPal. If you pay via our Yes we have seasonal promotions and sales throughout the year. Be the first to hear of any special offers by joining our Facebook Group here.
customer services by phone or email on the below details, or via Live chat through our website.
Telephone (UK): 03300 101 105 (ES): 902 018 287
Email: info@divinedecor.online
Once the item has been received and checked, your refund will be processed within 2 working days of receipt.
Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if this is requested in writing within 14 working days of receipt of your goods. This includes any standard delivery charge charged on your order, but excludes any charges incurred in returning the order to us.
This does not include bespoke custom made furniture or special order items. When ordering bespoke pieces of furniture (such as beds, sofas) it is your responsibility to ensure those items will fit into your room and you can get the items into your property and the desired room.
You will receive the refund back to the original method of payment.
Please read the following carefully:
For all returns you will be required to arrange and pay for the return of the products to us.
If you have purchased an item within the last 14 days that is not completely suitable for you, please contact our Customer Services department to receive details of how to make a return. You can contact - We will be happy to make an exchange or refund, providing the goods are returned in perfect condition and in their original packaging excluding “SALE” or “CLEARANCE LINES” which will only be offered as an exchange providing the goods meet all other conditions.
- On receipt of the goods returned for a refund, you will be refunded the amount paid for the goods only.
- We strongly recommend you obtain a ‘Certificate of Posting’ from the post office, as we will not accept responsibility for parcels lost or damaged in transit.
- If exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference.
- If exchanging goods and the new item you require costs more than the one you returned, an additional payment will be required.
- Items that are exchanged will attract a new delivery charge at the current rate.