Cost of returns
We do not offer a free returns policy and therefore any costs incurred to return the items will not be covered with the exception of any damaged products that we accept liability for. If you would like to return an item, please contact our customer services team to start the process.
For all returns you will be required to arrange and pay for the return of the products to us. If you have purchased an item within the last 14 days that is not completely suitable for you, please contact our customer services team to start the process. You can contact customer services by phone or email on the below details, or via Live chat through our website. Telephone : +34 685 540 711 Email: firstname.lastname@example.org Once the item has been received and checked, your refund will be processed within 2 working days of receipt to the original payment method.
Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if this is requested in writing within 14 working days of receipt of your goods.
This includes any standard delivery charge charged on your order, but excludes any charges incurred in returning the order to us. This does not include bespoke custom made furniture or special order items.
When ordering bespoke pieces of furniture (such as beds, sofas) it is your responsibility to ensure those items will fit into your room and you can get the items into your property and the desired room.
You will receive the refund back to the original method of payment.
Please read the following carefully:
- We will be happy to make an exchange or refund, providing the goods are returned in perfect condition and in their original packaging excluding “SALE” or “CLEARANCE LINES” which will only be offered as an exchange providing the goods meet all other conditions.
- On receipt of the goods returned for a refund, you will be refunded the amount paid for the goods only.
- We strongly recommend you obtain a ‘Certificate of Posting’ from the post office, as we will not accept responsibility for parcels lost or damaged in transit.
- If exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference.
- If exchanging goods and the new item you require costs more than the one you returned, an additional payment will be required.
- Items that are exchanged will attract a new delivery charge at the current rate.
Please Note: Unless faulty, we are unable to accept returns on pillows, duvets, mattress toppers/protectors or mattresses for hygiene reasons.